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Delivery policy

Last updated: October 2, 2026

Payment & Delivery Policy – Copenhagen Trackers ApS

This policy explains payments, order processing, delivery and customs charges for purchases made directly on cphtrackers.com.

1. Payment Terms, Currencies & Security

Available payment methods are shown at checkout and may vary by country, currency and device. Where available, we accept:

  • VISA
  • Mastercard
  • American Express
  • Dankort / VISA-Dankort
  • PayPal
  • Google Pay
  • Apple Pay
  • Anyday

Payment Timing, Currency and VAT

For card payments, we may authorise or reserve the amount when you place your order, but we capture payment when the order is dispatched. Payment services and instalment providers may apply their own authorisation, debit or repayment schedules, which are shown when you choose the payment method.

Your order is charged in the currency confirmed at checkout, such as DKK, EUR, GBP, NOK or USD. Applicable VAT and delivery charges are shown before you complete the purchase. Your bank or payment provider may apply its own currency conversion or transaction fees.

Payment Security

Payments are processed through secure payment providers. Payment information is transmitted using encrypted connections. Do not send card details or passwords to our support team.

2. Order Processing and Delivery

We pack and dispatch orders on standard working days, Monday to Friday, excluding Danish public holidays. Orders placed on weekends or public holidays are processed on the next working day. Any product-specific dispatch information is shown on the product page or at checkout.

Shipping Couriers and Tracking

Depending on your destination and selected delivery service, we ship with:

  • GLS
  • FedEx
  • UPS

We email your Track & Trace number when your shipment is registered or dispatched. Tracking may take time to update until the carrier has scanned the parcel.

Estimated Delivery Times

Typical delivery times after dispatch are:

  • Denmark: 1–2 business days.
  • EU countries: 2–4 business days.
  • Other destinations: 3–6 business days.

These are estimates, not guaranteed delivery dates. Processing time is additional. Remote destinations, public holidays, carrier delays and customs checks may extend delivery. Any specific delivery date agreed for your order takes precedence. If no different delivery period has been agreed, consumer orders will be delivered without undue delay and within 30 days of the order.

Shipping Charges and Delivery Details

Available delivery options and their prices are shown at checkout before payment. Please check your delivery address and contact details carefully. If you notice an error, contact support@cphtrackers.com as soon as possible. We will try to help, but changes may not be possible after dispatch.

If you choose delivery to a parcel shop or locker, collect the parcel within the carrier's stated collection period. Refusing delivery or leaving a parcel uncollected does not, by itself, notify us that you wish to withdraw from your purchase. If you wish to cancel, please tell us directly.

Delayed, Missing or Damaged Deliveries

If a parcel is delayed, missing or damaged, contact support@cphtrackers.com with your order number. Where possible, keep the packaging and provide photographs of visible damage so that we can investigate with the carrier. You do not need to resolve the matter with the carrier yourself before contacting us.

For consumer orders shipped using a carrier we offer, we remain responsible for the goods until you, or a person you designate other than the carrier, take physical possession. Reporting delivery problems promptly helps our investigation but does not remove your statutory rights if you report them later.

3. VAT, Customs and Import Charges

Deliveries Within the EU

For ordinary deliveries from Denmark to destinations within the EU VAT and customs territories, applicable VAT is handled at checkout and there are no import customs duties. Special territories outside those VAT or customs territories may be subject to different rules.

Norway — VOEC

Copenhagen Trackers is registered under Norway's VAT On E-Commerce (VOEC) scheme. For eligible purchases by private consumers, we collect Norwegian VAT of 25% at checkout for goods valued at less than NOK 3,000 per item. Shipping and insurance are excluded when assessing the per-item threshold, but are included in the VAT calculation where applicable.

We provide the required VOEC information electronically with eligible shipments. Correctly processed VOEC goods should not incur a second VAT charge or ordinary import-clearance fees on arrival. If you are asked to pay VAT again, contact support@cphtrackers.com with the order details and any payment documentation so that we can help resolve it.

VOEC does not apply to business purchases or goods outside the scheme's eligibility limits. Those shipments may incur import VAT and carrier clearance fees.

United Kingdom

For eligible direct consumer orders delivered to Great Britain (England, Scotland and Wales), we collect UK VAT at checkout where the goods' total consignment value is £135 or less. The threshold applies to the total goods in the consignment, not to each individual item, and normally excludes separately itemised delivery and insurance charges and identifiable taxes.

For consignments above £135, normal import rules apply: import VAT, customs duties where applicable and carrier clearance fees may be payable on arrival unless our checkout expressly states that these charges are included. Deliveries from Denmark to Northern Ireland follow separate VAT rules; the applicable treatment is shown at checkout.

Switzerland and Other Non-EU Destinations

Unless checkout expressly states that import charges are included, local import taxes, any applicable customs duties and carrier clearance fees are payable by the recipient. These charges are set by the destination authorities and carrier. Check the charges applicable to your destination before ordering, or contact us for help.

4. Returns, Refunds and Warranty Claims

For change-of-mind returns, return-label fees, refunds and claims concerning defective products, please refer to our Return, Refund & Warranty Policy.

For setup instructions and troubleshooting, visit our Helpdesk or email support@cphtrackers.com.